If you have installed a Candy Crush game app on your Windows 10 device and the game keeps freezing, not loading, or music is not coming, resetting the app might fix the issue. Luckily, resetting the Candy Crush game is a simple job. Tad Posts: 1 Newbie January 2019 edited January 2019 in Support This morning trying to start the Windows 10 app resulted in only a black screen. After many failed attempts, I thought to uninstall and reinstall. The download page on Microsoft store says the app is installed despite removing it and offers the option to Play. Uninstall, then install the game again; Check for available updates in Windows Update, AND in the Microsoft Store also; Use wsreset command in Command Prompt; And, finally, of course, the game is compatible with Windows 10 because it is: From Microsoft Store. Playable on other Windows 10 devices. From the makers of the legendary Candy Crush Saga comes Candy Crush Soda Saga! Unique candies, more divine matching combinations and challenging game modes brimming with purple soda and fun! This mouth-watering puzzle adventure will instantly quench your thirst for fun. Join Kimmy on her juicy journey to find Tiffi, by switching and matching 21nSF.